Administrative Assistant (HR Operations)

Scope & Responsibilities

  • Work with company management and executives to strategically plan HR initiatives that will benefit the company and encourage more efficient and beneficial work from employees and oversee IT and call center talent
  • Develop employees and conduct training in interpersonal skills, such as active listening, negotiating and influencing, to improve employee effectiveness on the job
  • Improve IT consulting, managed services and call center employee retention
  • Oversee legal compliance and ensure the company satisfies employment laws to avoid audits and penalties by agencies that oversees those laws across the United States.
  • Oversee employee terminations and conduct exit interviews and inform terminated employees of their rights to certain benefits if/when applicable
  • Direct all hiring and training procedures for new employees
  • Continually educate employees on company policies (including sexual harassment, appropriate dress, and social media permissions, etc.) and keep employee handbook current
  • Administer or change benefits, health plans, retirement plans, etc.
  • Monitor employee progress and stay abreast on company climate and culture, ensuring it stays positive and productive
  • Foster cross-functional relationships and ensure managers and employees are properly connected
  • Regularly meet with employees for progress reviews and assessments, discussing any problems or grievances they may have
  • Promote a positive and open work environment where employees feel comfortable speaking up about issues
  • Understand and adhere to all pertinent labor laws
  • Order and maintain office supplies and materials
  • Provide support to the C-suite related to operations and budget tracking
  • Complete annual records retention and archival process
  • Provide support, including proofreading all correspondence, manage office records and files, compose and edit correspondence and reports. Format documents, record minutes, compose and/or prepare letters, acknowledgements, notifications, confidential and sensitive materials
  • Receive phone calls and mail for the company; prioritize and distribute as appropriate
  • Monitor policies and procedures as they are being developed or revised
  • Exercise initiative in problem solving; skillfully organize and perform multiple tasks within expected timelines, and demonstrate ability to maintain confidentiality, composure and work effectively in stressful situations
  • Research documents or materials needed and complete projects as required. Provide excellent customer service
  • Perform any other duties as may be assigned by the Employer

Professional Experience & Attributes

  • Comfortable working in a highly visible role
  • Exceptional analytical and problem-solving skills with ability to exercise mature judgement
  • Exceptional organizational skills
  • Honest, ethical, and dependable
  • Experienced in mediation and conflict resolution processes
  • Proven ability to manage and prioritize time and duties efficiently and work with limited supervision
  • Positive, go-getter attitude
  • Expert stress management skills and ability to make important decisions under pressure
  • Attentive listener; understanding, empathetic, and personable
  • Bachelor’s degree in human resources, business administration, or related field
  • 6+ years of experience in HR and Administrative services
  • Highly computer literate in Microsoft Suite (especially Word, Excel and PowerPoint) and various HR software programs including HRIS
  • A proven leader with strong interpersonal skills, keen to motivate and effectively educate and connect department managers and employees regarding all HR matters
  • Preference – experience working as HR in a call center/managed services environment
  • Preference – Bilingual (Spanish/English)
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